Troubleshooting
Let us help you figure out and fix your problems
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Camera Issues
- Allow access to camera/mic for all browsers & operating systems
- [Browser] Allow Access to Camera/Mic on Android Chrome (Mobile/Tablet)
- [Safari Browser] Allow Access to Camera in Safari (Mobile/Tablet)
- [Chrome] Allow Access to Camera in Chrome (Desktop)
- [Mac Safari] Allow Access to Camera in Safari (Desktop)
- [Mobile App] Allow Access to Camera on Android Mobile App
- [Mobile App] Allow Access to Camera on iPhone/iPad ShowMe Mobile App
- Allow Access to Camera in Firefox (Desktop)
- Allow Access to Camera in Edge (Desktop)
- Fix camera after Windows 10 update
- Give access to camera: Surface Pro
- Allow access to camera in Windows 10
- Allow access to camera in macOS
- Video issue: Why is my video green?
- Disable agent's camera
- Debugging iOS Camera issues (for geeks)
- OLD - Reset Camera or Mic Permissions in Chrome (Mobile/Tablet)
- Play icon on iPhone Safari (Video not displaying)
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Audio/Video Issues
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Browser Issues
- How to update your browser
- Using Samsung browser (Mobile)
- Reset Blocked Location Permissions
- Screen share on MacOS
- Loading reports on Mac Safari browser
- Screenshare button is not visible
- Try our back up app if you have trouble connecting from the browser [ShowMe Download]
- Set Chrome as your default browser on Android Phone / Tablet
- Reset Camera or Microphone Permissions
- Reset Edge Permissions
- Reports not loading in Microsoft Edge
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Network and Firewall
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Connection Issues
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Technical
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General
- Change your language on Blitzz
- Testing changes in your sandbox (Enterprise plan only)
- Blank or Blue image of the location map
- PC Heating up or not responding
- Multiple Locations of the Map images
- Download Mobile App
- Adding new users to Collaboration Profiles
- Image Count doesn't match the number of thumbnail images I see
- My pointer is disabled or not clickable sometimes
- Sending a WhatsApp Invite
- Error: No images to download
- Why am I Receiving SMS from Blitzz?
- If the Blitzz service is down
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Known Issues
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Admin