All Blitzz customers can submit a support ticket at any time. Customers with a Premium Support plan also get chat support and scheduled phone or video calls with the support team.
Submit a support ticket
Use the web form at https://blitzz.co/ticket. You can also find help articles in the Blitzz Support Portal (help.blitzz.co).
Support hours
| Support channel | Hours | Who can use it |
|---|---|---|
| Ticket support | 24/7 | All customers |
| Chat support | 24/7 | Premium Support plan |
| Scheduled phone or video call | 7:00 AM to 5:00 PM MST, Monday to Friday | Premium Support plan |
Get Premium Support
To purchase a Premium Support plan, contact the Blitzz sales team.
Frequently asked questions
Is Blitzz support available 24/7?
Yes. Ticket support is available 24/7 for all customers. Chat support is 24/7 for Premium Support customers.
Can I talk to Blitzz support on the phone?
Scheduled phone or video calls are available to Premium Support customers, Monday to Friday, 7:00 AM to 5:00 PM MST.