Fix the "ShowMe Keeps Stopping" Error on Android

If you see a "ShowMe keeps stopping" (or "App keeps stopping") error, try these fixes in order.

Method 1: Restart your device

A quick restart often clears temporary glitches.

Method 2: Clear the app cache

The cache stores temporary data. Clearing it can fix the error without losing your settings.

1. Open the Settings app.
2. Tap Apps (or Apps & notifications).
3. Find and tap ShowMe.
4. Tap Storage (or Storage & cache).
5. Tap Clear Cache.

Method 3: Reset the app (clear data)

If clearing the cache didn't help, reset the app.

1. Open Settings > Apps.
2. Find and tap ShowMe.
3. Tap Storage (or Storage & cache).
4. Tap Clear Data.

Note: Clearing data deletes all stored information and resets the app to its default settings.

Method 4: Uninstall and reinstall the app

Uninstall the app, restart your device, then install the latest version. This fixes problems caused by corrupted installation files.

Still not working?

Create a support ticket and send us the logs from your smart glasses. See how to collect logs.

Frequently asked questions

Will clearing the cache delete my settings?

No. Clearing the cache only removes temporary data. Clearing data resets the app.