General Issues

Why Is the Location Map Image Blank or Blue?

After a call, you may see blank map images that appear solid blue, like the one below. This happens when the guest turned off Location Services or declined to share their location before connecting.

How to get the location

If you need the location, reconnect with the guest and ask them to reset their location permissions.

Frequently asked questions

Why didn't Blitzz capture the guest's location?

The guest's Location Services were off, or they declined the location request when joining.

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