Blitzz handles millions of call minutes without support tickets. If your computer used to connect and now doesn't, something has usually changed on the device. Work through this checklist.
Troubleshooting checklist
1. Did anything change on your computer?
Was there a system or app update? Did it finish? Most devices and browsers update automatically, but many updates need a restart to take effect. Restart to finish any pending updates or security settings.
2. Try connecting to a different mobile device
The device on the other end may have the problem. Try connecting to a different phone or tablet.
3. Try a different computer, if possible
This helps confirm whether the issue is with your computer.
4. Update your browser
Update to the latest browser version and try again.
5. Close other programs
Close anything you don't need for the call. The quickest way is to close all programs and restart the device.
6. Restart the browser or computer
If you haven't restarted in a while, do it now.
Frequently asked questions
Why did Blitzz suddenly stop working?
Most often a recent update needs a restart, or another program is interfering. Restart your computer and update your browser first.