Update Camera and Microphone Drivers on Windows

If your webcam doesn't work in Blitzz, an outdated or broken driver is a common cause. Here's how to update it on Windows.

How to update webcam drivers manually

1. Make sure nothing is covering the camera lens.
2. Search for Device Manager in the Windows Start menu.
3. Select Imaging devices or Cameras.
4. Right-click your webcam and select Uninstall device.
5. Check Delete the driver software for this device, then click Uninstall.
6. Restart your computer. Windows reinstalls the latest camera driver automatically.

Still not working? Check whether the camera works in another web app. If possible, plug it into a different computer to rule out a faulty camera.

Logitech webcam not working on Windows

1. Unplug the webcam and plug it back in firmly.
2. Open the Start menu and search for Logi Capture. If you don't have it, install Logi Capture.
3. Open Logi Capture. If an update is available, you'll be prompted to install it.
4. Restart your computer.

Lenovo devices

Windows 10

1. Open the Start menu and search for Lenovo Vantage.
2. Open Hardware Settings > Audio/Visual.
3. Scroll to Camera Privacy Mode and turn it Off.

Windows 8

1. Open the Start menu and search for Lenovo Settings (install it if needed).
2. Open the Camera tab, scroll down and turn off Privacy Mode.

Windows 7

1. Open the Start menu and search for Lenovo Web Conferencing.
2. Start your camera app manually.

Frequently asked questions

Why is my Lenovo camera black?

Lenovo Camera Privacy Mode may be on. Turn it off in Lenovo Vantage (Windows 10) or Lenovo Settings (Windows 8).