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Admin Guide
Helps you to perform several administrative tasks for your team.
Admin Configuration
Accessing Admin Portal
Supported Languages
Call End Redirect Configuration
Call Recording
Personalize SMS and Email Invites
Enabling SSO/SAML (Single Sign-On)
Where can I get an SSL Certificate (Let's Encrypt)?
Add your logo to Blitzz Portal
Call Experience
Add multiple users from an Excel/CSV file
Survey Monkey Redirection
Screen share from Mobile
Call Experience: Mobile Browser or App Download
Call Experience Defined
Smart Routing for high quality video calls
Video Resolution: Change Resolution During a Call
Call Settings: Change your device's video and audio settings
Create and edit Departments
SSO/SAML with Microsoft Azure Active Directory
Adding user Department while provisioning a user through SAML
Settings
Video Tutorial - Adding a user to Blitzz
Video Tutorial - Configuring Call Experience
Video Tutorial - Advanced Reporting
Network and Firewall
Network Requirements and Recommendations - Firewall Configuration
Diagnostic tests
Minimum System Requirements (Hardware and Software)
Bandwidth Consumption
Ways to improve poor video quality
Reporting
Export Users to CSV
Export Call Log to CSV
Terminology/definitions of reporting metrics
Filtering Data
Branding
Re-brand the Blitzz Video Call Portal to represent your brand colors
Adding a custom favicon to your site
Custom Privacy Policy / Terms & Conditions for Guest Users
Host mapping - Changing the URL of your Domain
Storage
Custom Storage Endpoints with Azure Cloud Storage
Custom Storage Endpoints with AWS S3 Cloud Storage
Saving Images and Recordings to Custom Cloud Storage (Eg. Google Drive, Box, Drop Box, etc)
Getting your Azure Access Key
Custom storage endpoints | FAQs
Accessing media from Azure Storage
How long does Blitzz keep my data?
IP Addresses to whitelist in your custom storage (Optional)
Is data stored on HA/DR servers?
Integrations
Zendesk Video Assistance
ServiceNow Video Assistance
Making your first ShowMe call in Zendesk
Blitzz Zapier
REST API
Cisco Finesse
What data and metadata from Salesforce will Blitzz have access to?
Integration: Scheduling solution
Salesforce Video Assistance
Embed in an iFrame Widget
Launching Blitzz Session using URLĀ Parameters
Payment Methods
W-9 & wire transfer instructions
Does Blitzz Accept Purchase Orders?
Auto Pay vs. Manual Pay