Admin Guide

Helps you to perform several administrative tasks for your team.

Users & Roles8 articles

Change a User's Name, Email or Phone Number in Blitzz› Change a User's Email Address in Blitzz› How to Add Users to Blitzz› Blitzz User Roles and Permissions: How to Edit a User's Role› How to Open the Blitzz Admin Portal› Bulk Import Users into Blitzz from Excel or CSV› Create and Edit Departments in Blitzz› How to Deactivate a User in Blitzz›

Sign-In & Security6 articles

Set Up SSO with SAML for Blitzz (Single Sign-On)› Set Up Blitzz SSO with Microsoft Entra ID (Azure AD) SAML› Assign a Department When Provisioning Blitzz Users via SAML› Two-Factor Authentication (2FA) for Blitzz Login› Set an Idle User Session Timeout in Blitzz› Automatically Log Out Idle Users in Blitzz›

Collaboration Profiles & Call Settings19 articles

Languages Supported in Blitzz› Redirect Users to a Survey or Web Page When a Blitzz Call Ends› Record Blitzz Video Calls: Setup and Access› Blitzz Collaboration Profiles: Create and Configure Call Settings by Team› Send Users to a SurveyMonkey Survey After a Blitzz Call› Choose How Guests Join: Mobile Browser or App Download› Blitzz Collaboration Profile Settings Explained› Smart Routing for Higher Quality Blitzz Video Calls› Choose Which Languages Guests and Agents Can Use in Blitzz› Ask Guests for Their Name Before They Join a Blitzz Call› Async File Upload: Let Guests Send Photos Without a Live Call› Set Up AR Measurements in Blitzz› Show the Call End Survey to Guests Only, Not Agents› Set Up a Post-Call Survey on the Blitzz Call End Page› Auto-Start the Live Pointer When a Blitzz Call Begins› What Are Collaboration Profiles in Blitzz?› Test Changes in a Blitzz Sandbox (Enterprise)› Add New Users to the Right Collaboration Profiles› Allow Users to Edit the Session Reference Field in Blitzz›

Invites & Notifications5 articles

Send a Longer Blitzz Email Invite from Your Own Email Client› Customize Blitzz SMS and Email Invite Templates› Can I Make the Blitzz SMS Invite Longer?› Set Up a Custom Email Sender Domain for Blitzz Guest Invites› Send Blitzz Guest Invites from Your Own Email Domain›

Branding10 articles

Add a Custom Favicon to Your Blitzz Site› Add a Custom Privacy Policy and Terms for Blitzz Guests› Add Your Company Logo to the Blitzz Portal› Brand Your Blitzz Agent Portal with a Custom Name› Brand Your Blitzz Video Call Pages with Custom Colors› Customize the Guest Footer in Blitzz Branding› Get an SSL Certificate for Your Blitzz Custom Domain› Preview Your Blitzz Brand Colors in Figma› Set a Different Logo for Each Collaboration Profile› Use a Custom Domain for Blitzz (Host Mapping)›

Storage & Data Retention13 articles

Store Blitzz Images and Recordings in Your Own Azure Storage› Store Blitzz Images and Recordings in Your Own AWS S3 Bucket› Save Blitzz Images and Recordings to Google Drive, Box, Dropbox or OneDrive› How to Find Your Azure Storage Access Key› Blitzz Custom Storage FAQs: AWS S3 and Azure› Access Blitzz Media Stored in Your Azure Storage› How Long Does Blitzz Keep My Data? (Data Retention Policy)› Blitzz IP Addresses to Allowlist for Custom Storage (Optional)› Where Is Blitzz Data Stored? HA/DR and Media Routing› Automatically Delete Blitzz Files in Azure Storage After a Set Time› Customize File and Folder Names for Blitzz Media› Estimate Azure Storage Costs for Blitzz Images and Recordings› Get Notified When Blitzz Media and AI Summaries Reach Your Storage›

Reporting8 articles

Export Your Blitzz User List to CSV› Export the Blitzz Call Log to CSV› Blitzz Usage Report Columns Explained› Filter Blitzz Report Data by Date› Blitzz Usage Reports: Filter, Search and Export Session Data› Blitzz Leaderboard: See Your Top Users› Export Account Activity History (Audit Logs) in Blitzz› Does Blitzz Have Reporting and Call Logs?›