Admin Guide
Helps you to perform several administrative tasks for your team.
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Admin Configuration
- Accessing Admin Portal
- Supported Languages
- Call End Redirect Configuration
- Call Recording
- Personalize SMS and Email Invites
- Enabling SSO/SAML (Single Sign-On)
- Where can I get an SSL Certificate (Let's Encrypt)?
- Add your logo to Blitzz Portal
- Call Experience
- Add multiple users from an Excel/CSV file
- Survey Monkey Redirection
- Screen share from Mobile
- Call Experience: Mobile Browser or App Download
- Call Experience Defined
- Smart Routing for high quality video calls
- Video Resolution: Change Resolution During a Call
- Call Settings: Change your device's video and audio settings
- Create and edit Departments
- SSO/SAML with Microsoft Azure Active Directory
- Adding user Department while provisioning a user through SAML
- Control the languages visible to your End Users
- Export account activity history
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Settings
- Video Tutorial - Adding a user to Blitzz
- Video Tutorial - Configuring Call Experience
- Video Tutorial - Advanced Reporting
- Edit User Permissions | Blitzz Roles
- Switching Between Domains
- Add more Users to your Subscription
- Manage your users' names in Blitzz
- Change a User's email address
- Manage Idle User Session Timeout - Session Duration
- How to Automatically Log out Idle Users in Blitzz
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Network and Firewall
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Reporting
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Branding
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Storage
- Custom Storage Endpoints with Azure Cloud Storage
- Custom Storage Endpoints with AWS S3 Cloud Storage
- Saving Images and Recordings to Custom Cloud Storage (Eg. Google Drive, Box, Drop Box, etc)
- Getting your Azure Access Key
- Custom storage endpoints | FAQs
- Accessing media from Azure Storage
- How long does Blitzz keep my data?
- IP Addresses to whitelist in your custom storage (Optional)
- Is data stored on HA/DR servers and where?
- Azure Storage - Auto delete files after a specific period of time
- Configure File and Folder Names
- Azure Storage Cost Calculator
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Integrations
- Salesforce Video Assistance
- Zendesk Video Assistance
- ServiceNow Video Assistance
- Making your first ShowMe call in Zendesk
- REST API
- Blitzz Zapier
- Cisco Finesse
- What data and metadata from Salesforce will Blitzz have access to?
- Integration: Scheduling solution
- Embed in an iFrame Widget
- Launching Blitzz Session using URL Parameters
- Blitzz Embed
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Payment Methods