Collaboration Profiles (previously called Call Experience) let you build a unique experience for each call workflow. Use them to set session settings and layout for agents and guests.
A Collaboration Profile defines how agents connect with guests and which features are available. For example: join the call muted, or invite by WhatsApp instead of SMS.
Frequently asked questions
Is Call Experience the same as Collaboration Profiles?
Yes. Collaboration Profiles was previously called Call Experience.