Blitzz Help Center

Video Resolution: Change Resolution During a Call

Blitzz allows you to configure the resolution of your video call to optimize for low bandwidth use cases. 


You might also want to decrease the quality of your video if you experience:

  • Video or audio delays
  • Poor network connection
  • Low battery
  • Limited data available
  • Other quality issues


To do so using Call Experience:


  1. Login as Admin > Settings > Call Experience
  2. Select your call experience, and scroll down to Video Quality. Select one of the options 
    • Low Bandwidth: Low Bandwidth video uses less bandwidth and computer power, but your camera will send a lower quality picture.
    • Adaptive (recommended)This provides a clearer picture but requires more bandwidth and computer power. 
    • High quality: High quality provides the clearest picture but requires the most bandwidth and computer power. (Best on computers with a quad-core CPU or higher)



Note: This additional option is released for internal Beta testing and will be available to all customers starting April 2021.


To do so using Call Settings (while in a Blitzz Session):


Select the Call Settings icon, in the upper right corner of the Blitzz Session:

Look at Video Quality. Using the pull down menu select one of the options: 

  • Low Bandwidth: Low Bandwidth video uses less bandwidth and computer power, but your camera will send a lower quality picture.
  • Adaptive (recommended)This provides a clearer picture but requires more bandwidth and computer power. 
  • High quality: High quality provides the clearest picture but requires the most bandwidth and computer power. (Best on computers with a quad-core CPU or higher)

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