This article describes the data points that Blitzz captures when a customer (guest) connects to a remote session.
Some details are collected only when the guest joins using the Blitzz Mobile App; these are marked accordingly. Example values are provided for clarity.
1. Location Information
User Location – Captured only if the guest explicitly grants permission and if the Guest Location setting is enabled in the Blitzz Collaboration Profile.
2. Device Information
Blitzz automatically collects basic device and browser details to optimize video performance and troubleshooting.
Data Point | Example Value | Availability |
Device Type | Android / iOS / Desktop | All devices |
Operating System | iOS 16, Windows 11 | All devices |
Device Brand & Model | Samsung S24, iPhone 15 | All devices |
Browser & Version | Chrome 150.0.0.1, Edge | Web only |
Battery Level | 65% | App only |
RAM | 4GB / 8GB | App only |
Storage Capacity | 128GB / 256GB (used and free) | App only |
Network Type | AT&T 4G / 5G | App only |
3. Purpose of Data Collection
This information helps ensure optimal session performance, video quality, and connection stability.
It also enables agents to troubleshoot technical issues effectively and deliver better support experiences.
4. Privacy and Permissions
Blitzz only captures the information listed above when required for the session and in accordance with the user’s device permissions and privacy settings.
Data is processed securely and is not sold or shared with third parties beyond what is necessary to provide the service.
For more information, refer to the Blitzz Privacy Policy.