Yes. Many contact centers use Blitzz this way.
How it works
- The customer calls in through your phone system.
- The agent sends the customer a Blitzz link and starts the video call.
- The phone call continues for audio, and Blitzz handles the video.
Why it helps
If the customer's internet is spotty and the video drops, you can still talk on the regular phone call. Ask them to move closer to their router or to an area with better cell signal, then continue the video.
Tip: Mute your Blitzz microphone while you're on the phone to avoid echo.
Frequently asked questions
Will the Blitzz video interrupt my phone call?
No. The phone call continues while Blitzz handles the video.