User Guide
This is a great place to get started.
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Getting Started
- How do I get the most out of Blitzz's online support?
- Getting Started on Windows or Mac
- List of Features
- Login issues: Reset my Password
- Add Participant - Inviting others during a call
- Download and View Images after a call
- Add User Options
- How to screen share on a computer
- Live Chat during a Video Call
- Video call with Gallery View
- Bookmarks
- Mask / Hide sensitive information from image before saving
- Survey - Call End Page Setup
- Silent Observer (Whisper and Mediate)
- Capture Notes during a Blitzz Call
- Call Scheduling a Blitzz Session
- Generate an Inspection Report in Word format with Session Data like Images
- Invite Contact
- Track live location during a Video Call
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Agent Portal
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Tips and Tricks
- Turn off your camera and mic
- Tips for a great video call experience
- Change your background on Blitzz video calls
- Record the video on your local machine (Using 3rd party software)
- Enable Survey / Call End Page for Guest Users (and not for Agents)
- Share Audio from Youtube with Blitzz Participants (Windows 10)
- Editing email invites with custom content
- Silent Observer Feature in Blitzz
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Subscriptions
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Admin basics
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Admin Configuration
- Accessing Admin Portal
- Supported Languages
- Call End Redirect Configuration
- Call Recording
- Personalize SMS and Email Invites
- Enabling SSO/SAML (Single Sign-On)
- Where can I get an SSL Certificate (Let's Encrypt)?
- Add your logo to Blitzz Portal
- Collaboration Profiles
- Add multiple users from an Excel/CSV file
- Survey Monkey Redirection
- Screen share from Mobile
- Collaboration Profiles: Mobile Browser or App Download
- Collaboration Profiles Defined
- Smart Routing for high quality video calls
- Video Resolution: Change Resolution During a Call
- Change Mic or Video Camera During a Blitzz Call
- Create and edit Departments
- SSO/SAML with Microsoft Azure Active Directory
- Adding user Department while provisioning a user through SAML
- Control the languages visible to your End Users
- Export account activity history
- Request Guest Name before they join
- Choose Your Mode of Collaboration - A-sync File Upload
- Augmented Reality (AR) Measurements Setup
- Two Factor Authentication
- How to Use and Enable Live Captions for Enhanced Accessibility on Blitzz (Web)
- How Agents Can Request Guest to enable Camera/Microphone
- Removing Participants from a Blitzz Call
- AI Call Summary