Call end page options
1. Standard Survey
The Standard Survey type displays a Thumbs Up or Down with an optional free text entry area. The purpose is simply to rate your overall Blitzz experience. This is an example of what your customer would see:
2. Survey Monkey URL
This is a customizable online survey tool. This allows you to capture and analyze the voice of your customers. We have done the integration work for you and will help you set up your results tied to each Agent and their individual Blitzz Sessions. If you do not have an account contact us. This is an example of what your customer would see
3. Custom End Page
The Custom End Page option allows you to redirect the end of the Blitzz Session to your own online Survey tool of choice or your own website. You decide where to go when the session ends usually with a URL.
Customize your Call End Page
Create the Call End Page Template
To create a Call End Page go to Settings, select Customize Call End Page and then click on Add.
Enter End Page Name and optional Descriptions. Then press the toggle switch for the Guest and Agent to enter Survey/Call End Page options.
End Page Option 1 - Standard Survey
Remember this is Survey of Blitzz and provides a Thumbs Up/Down choice with an optional freeform entry.
End Page Option 2 - Survey Monkey
Remember this is Survey of Blitzz and provides a Thumbs Up/Down choice with an optional freeform entry.
End Page Option 3 - Custom End Page
Remember this is Survey of Blitzz and provides a Thumbs Up/Down choice with an optional freeform entry.
After entering your information for the Host and Guest End Pages make sure to click Save to create your template.
Collaboration Profiles - Call End Page Setting
Configure Call End Page
After creating your Call End Page Template, you need to configure the Call End Page Collaboration Profiles Setting. From the Admin Settings select Collaboration Profiles and select the Collaboration Profiles you want to use the Call End Page redirect. Scroll to the bottom of the Collaboration Profiles ShowMe Configuration.
Make sure to scroll through the list of available Call End Page templates to find the one you want use. After selecting the template make sure to Save the Collaboration Profiles Setting change.