Blitzz Help Center
Note:
- For privacy reasons, if you require to disable chat option for your users, please contact our support team.
- Chat currently not available when you are on a call with a Smartglass Participant

Access Chat via Chat icons after connecting to Blitzz Video Session:

  • Agent Desktop: Bottom-left corner tap Chat.

  • Guest Mobile Device: Upper-right corner press chat icon.

 

Chat Windows

 

Once accessed the Chat window is visible to everyone on the call. The Text box contains “Type a message”.

Agent Desktop:

  • With the Chat window open simply type your message and press enter to send your message.

  • You can also paste links into the Text box that the guest can use to access on their device.

  • Chat Window is displayed until the Chat icon is pressed. Once the icon is pressed again the Chat Window is displayed showing all contents during this Blitzz Video Session.




Guest Mobile Device:

  • With the Chat window open type your message in the Text box and press the arrow to the right of the Text box to send your message.

  • Chat Window is displayed until you press the X to close the window or press outside of the Chat Window on the right. Once the icon is pressed again the Chat Window is displayed showing all contents during this Blitzz Video Session.


 

Note:

  • Chat is non-persistent for legal reasons and will not be saved or stored.

  • Chat messages are visible to everyone on the call. Chat history will disappear permanently when you disconnect, by design.

  • Chat is available for the entire domain. All users will have the ability to access Chat.

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