The pointer may be disabled (grayed out) due to one of these reasons:
- When no one is sharing any video.
- When a guest user is sharing their screen.
- While using other tools, like mark up or extract text. Stop the active tool and pointer should be visible in 1-2 seconds.
For some reason, if the pointer is not visible even if above 1-3 reasons are not true, click on mark-up and exit out of mark up and the pointer should be visible in 1-2 seconds.