Blitzz includes a set of AI features, powered by Owlbert AI, that help your team resolve support calls and inspections faster. Each feature is optional and can be turned on or off by an admin.
Blitzz AI features at a glance
| Feature | Who uses it | What it does |
|---|---|---|
| Agent Assist | Support agents and inspectors | An in-call AI assistant. Agents capture a frame of the live video, ask a question and get suggested next steps from your own manuals and documents. Includes real-time speech translation. |
| Self Assist (AI Agents) | Your customers and field users | A customer-facing AI agent that guides end users step by step through a repair, setup or inspection on their own. Shared with a permanent link or QR code. |
| AI Call Summary | Agents, supervisors and admins | Writes a transcript and structured summary after every video session, so your team captures issues, outcomes and next steps without taking notes. |
| AI Knowledge Base | Admins | The library of manuals, PDFs and web pages that Agent Assist and Self Assist answer from. |
Where to find AI settings
Admins manage AI features from two places in the Blitzz web app:
- Settings > Owlbert AI: AI Knowledge Base, AI Call Summary Profiles and AI Agents.
- Settings > Session Settings > Collaboration Profiles: turn each AI feature on or off for a group of users.
Getting access
Don't see Owlbert AI in your Settings menu? Contact your Blitzz Account Representative or email support@blitzz.co to activate AI features for your account.