Blitzz Help Center

Blitzz provides Standard support bundled with the services, as well as Premium and Premium-Plus support for an additional fee.

Product support includes:

  • Online self-service (documentation, FAQs, etc.);
  • Submitting questions and creating tickets through the Help Center web form.
  • Pre-scheduled phone and video conversations with our experts;

Response Time

The speed of our support team's response time depends on the priority level you select when you submit your ticket, your support plan, and how your plan works with our business hours. Your ticket’s priority level can be changed by the agent to be higher or lower based on how an issue impacts your business.

DescriptionStandardPremiumPremium Plus (Priority)
Price per MonthIncluded in all plans

Contact Us

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Service Hours

Standard business hours

Standard business hours

Response time

ASAP - based on ticket priority, users impact, and business hours.

P1 - 1 business hr.

P2 - 2 business hrs.

P3 - 3 business hrs.

P1 - 1 hour (24x7)

P2 - 2 business hrs.

P3 - 3 business hrs.

Automated status Notification (

Online Tickets Support


Chat/Phone/Video Support*


Training, Onboarding, adoption, and utilization


Technical Account Manager


Quarterly Status Review


*After submitting a ticket online through the Help Center web form.

Standard Business hours

Blitzz’ Support business hours are 6 AM - 6 PM PST Monday through Friday.  Saturdays, Sundays, and local holidays are not considered "standard business hours"

Priority Levels

  • PRIORITY 1, BUSINESS CRITICAL: This status only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging/beta environments.
  • PRIORITY 2, DEGRADED SERVICE: Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging/beta environments.
  • PRIORITY 3, GENERAL ISSUE: Includes product questions, feature requests, and development issues.

Outage/Maintenance Notifications

For automated service outage or maintenance notifications, please subscribe to our status page here:

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