Blitzz provides Standard support bundled with the services, as well as Premium and Premium-Plus support for an additional fee.
Product support includes:
- Online self-service (documentation, FAQs, etc.);
- Submitting questions and creating tickets through the Help Center web form.
- Pre-scheduled phone and video conversations with our experts;
Response Time
The speed of our support team's response time depends on the priority level you select when you submit your ticket, your support plan, and how your plan works with our business hours. Your ticket’s priority level can be changed by the agent to be higher or lower based on how an issue impacts your business.
| Description | Standard | Premium | Premium Plus (Priority) |
| Price per Month | Included in all plans | ||
Service Hours | Standard business hours | Standard business hours | 24x7 |
| Response time | ASAP - based on ticket priority, users impact, and business hours. | P1 - 1 business hr. P2 - 2 business hrs. P3 - 3 business hrs. | P1 - 1 hour (24x7) P2 - 2 business hrs. P3 - 3 business hrs. |
| Automated status Notification (status.blitzz.co) | Yes | Yes | Yes |
Online Tickets Support | Yes | Yes | Yes |
Chat/Phone/Video Support* | Yes | Yes | |
Training, Onboarding, adoption, and utilization | Yes | Yes | |
Technical Account Manager | Yes | ||
Quarterly Status Review | Yes |
*After submitting a ticket online through the Help Center web form.
Standard Business hours
Blitzz’ Support business hours are 6 AM - 6 PM PST Monday through Friday. Saturdays, Sundays, and local holidays are not considered "standard business hours"
Priority Levels
- PRIORITY 1, BUSINESS CRITICAL: This status only applies to applications that are in production. It represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging/beta environments.
- PRIORITY 2, DEGRADED SERVICE: Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging/beta environments.
- PRIORITY 3, GENERAL ISSUE: Includes product questions, feature requests, and development issues.
Outage/Maintenance Notifications
For automated service outage or maintenance notifications, please subscribe to our status page here: https://status.blitzz.co