Media Files (Images, Video Recordings)
We allow customers to choose their own storage server on AWS or Azure. This allows them to set up HA/DR and security policies according to the company's policies. We will automatically push the call recording (after the call) and images (during the call) to your storage.
More information can be found here on configuring your storage endpoints:
Where is the Video Call Media Routed from?
If you are recording the call and would prefer that your media is routed only through the a specific region, eg. Ireland region, please contact our support team and we can set that for you. Read more.
If you are not recording the calls, this does not apply as there is no server in the middle.
User data and Call Logs
User credentials to authenticate with the Blitzz application are stored in Blitzz Servers. The primary server is in North Central US, and a backup is in West Central US. Please refer to the MSA for your availability and SLA Commitments.
If you prefer not to store user passwords on the servers in the USA, we recommend using SSO/SAML authentication. In that case, only the token required for authentication will be stored in the USA. Refer to our documentation on SSO/SAML. Enabling SSO/SAML (Single Sign-On)