Blitzz Help Center

What are Collaboration Profiles?

Collaboration Profiles (Previously called Call Experience) is a powerful tool to build unique experiences for your call workflows. Use Collaboration Profiles to configure your Agent and End Users session settings and layout. Collaboration Profiles allow you to define the workflow of how your agents connect with your end-users, and what features you make accessible for them.
Eg. Join call muted, invite over WhatsApp vs SMS, etc.

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