What does AI Call Summary do?
It creates a transcript and a short, structured summary of each Blitzz video session, so your team captures key details without taking notes.
How do I turn it on?
An admin turns on AI Call Summary in each Collaboration Profile that should generate summaries. Go to Settings > Session Settings > Collaboration Profiles.
Does it use the video?
No. It uses the session transcript only. Session audio must be routed through Blitzz.
When is the summary available?
Soon after each session ends.
Where can I see summaries?
In the session details. If Word reports are enabled for your account, the summary also appears at the top of the inspection report document.
Can I change how summaries are written?
Yes. Create an AI Call Summary Profile to set the sections, focus and special rules, then select it in your Collaboration Profile.
Do I need consent to use AI Call Summary?
You are responsible for getting proper consent for audio capture from session participants, in line with the laws that apply to you.
Where are transcripts and summaries stored?
They are saved in your account's storage with the session record. If you use Custom Storage, they are saved there.
Is personal information removed?
Before a transcript is sent for summarization, Blitzz removes participant IDs and timestamps and filters profanity. You can add a Redact PII rule to your summary profile. This is an instruction to the AI, so review summaries before sharing them outside your team.
Is our data used to train AI models?
No. Under our AI providers' enterprise terms, your data is not used to train or improve their models.
Can summaries contain mistakes?
Yes. AI-generated transcripts and summaries may contain inaccuracies. Review them before sharing or including them in reports.