Every published Self Assist AI agent gets a permanent link and QR code. Customers open the link on their phone to start a self-service session. No app download is needed.
Get the link or QR code
- Go to Settings > Owlbert AI > AI Agents.
- Select a live agent.
- In the Your agent is livepanel:
- Click Copy link to copy the agent's URL.
- Click Download QR to save the QR code image.
The link is permanent. It's safe to print on packaging or equipment, and scanning the QR code opens the agent directly. Publishing updates to the agent does not change the link.
Where to share it
- Product packaging, quick-start guides and warranty cards
- Stickers or labels on equipment and appliances
- Order confirmation and onboarding emails
- Your website's support or contact page
- SMS replies and IVR messages for common issues
- Inspection request emails for self-inspections
Good to know
- If you unpublish an agent, its link stops working until you publish it again.
- If you delete an agent, its link stops working permanently. Printed QR codes will no longer open an agent.
- Customers need to allow camera and microphone access in their browser for the agent to see and hear them.