Self Assist lets your customers and field users solve problems or complete inspections on their own, guided by a Blitzz AI agent. It works like Agent Assist, but without a human agent in the session.
How Self Assist works
- Your admin creates an AI agent, writes its instructions and selects the knowledge it can use.
- You share the agent with a permanent link or QR code, for example on product packaging, equipment labels, emails or your website.
- The end user opens the link on their phone. No app download is needed.
- The AI agent sees the issue through the user's camera and talks them through the fix one step at a time.
- If the agent can't solve the problem, it summarizes what was tried and hands off to your support team.
Built into every AI agent
- Live camera vision
- One-step-at-a-time guidance
- Answers grounded in the documents you select
- Safety rules
- Human handoff
Your instructions customize the agent on top of these. They can't switch them off.
Common use cases
- Customer self-service: product setup, troubleshooting and basic repairs.
- Self-inspections: guide a property owner, driver or contractor through a photo inspection.
- Field technician help: give technicians step-by-step guidance from your service manuals.
- After-hours support: offer help when your team is offline.
Benefits
- Fewer support calls and truck rolls
- Faster resolution for common issues
- Consistent answers based on your own documentation
Get started
- Add your manuals and support pages to the AI Knowledge Base.
- Turn on AI Agents (Self Assist) in a Collaboration Profile.
- Create and publish your first AI agent.