Blitzz Help Center

Safari on iOS 13.0.1 | Microphone issue on iPhone or iPad

Mobile Safari Participants on iOS 13.0.1 sometimes fail to send audio.


If the volume on your iPhone / iPad is very low, or you hear audio coming from the internal speaker instead of the loudspeaker, try to toggle the red microphone icon to switch the audio source. You may see a message similar to this:


This is a known issue: https://bugs.webkit.org/show_bug.cgi?id=202405


Unable to access the microphone


If you are receiving an error regarding the microphone (see image below) - it's likely due to blocked permissions.


Please try these steps


  1. On your iPhone / iPad, go to Settings > Safari.
  2. At the bottom, select Camera and Microphone tabs.
  3. Ensure both are set to Allow. (Follow the same for location if required)
  4. Be sure to reload it by selecting the reload button (the circular arrow in the top location bar).


Reset your iOS Browser


Following these steps will clear your "Clear History", "Clear Cookies" and "Clear Cache".


  1. On your iPhone / iPad, Go to Settings.
  2. Scroll down to Safari
  3. Scroll down and you'll see three buttons: "Clear History", "Clear Cookies" and "Clear Cache".
  4. Press each of these three buttons in turn, answering yes when it asks if you are sure.
  5. Be sure to reload it by selecting the reload button (the circular arrow in the top location bar).


 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.