What AI features does Blitzz offer?
Agent Assist for agents during live sessions, Self Assist AI agents for customer self-service, and AI Call Summary for automatic session summaries. All of them can use your AI Knowledge Base.
Are the AI features optional?
Yes. Admins turn each feature on or off per Collaboration Profile.
How do I get access?
Contact your Blitzz Account Representative or email support@blitzz.co.
Is our data used to train AI models?
No. Under our AI providers' enterprise terms, your data is not used to train or improve their models.
Which AI providers does Blitzz use?
Enterprise AI services from Microsoft Azure and Google Cloud. For full subprocessor details, see our Sub-processors article or contact your Blitzz representative.
Can other customers see our data or Knowledge Base?
No. Every AI request is tied to your account, and Knowledge Base searches only return your own content.
What is stored in our Blitzz account?
AI Call Summary transcripts and summaries are saved with the session record. Agent Assist conversations, screenshots and answers are not saved. Knowledge Base content is stored so it can be searched.
Can AI make mistakes?
Yes. Always review AI answers and summaries before acting on them or sharing them, especially for safety-related steps.
Who can change AI settings?
Admins with access to Settings. Changes are recorded in Audit Logs.
Can we limit AI to certain teams?
Yes. Turn AI on only in the Collaboration Profiles for the teams that should use it.
Can we control what the AI knows?
Yes. You choose which files and web pages go into each knowledge base, which knowledge bases agents can use, and which documents each Self Assist agent answers from.